Refund policy
Refund & Return Policy
At Dobe, we stand behind the quality of our products and want you to be satisfied with your purchase.
Returns
We accept returns of unused and unopened products within 30 days of delivery.
To be eligible for a return, items must be:
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Unused and in their original condition
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Unopened and in original packaging
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Accompanied by proof of purchase
For health, hygiene, and safety reasons, opened or used products cannot be returned.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.
Please include:
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Your order number
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A description of the issue
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Photos of the product and packaging, if applicable
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Contact Us
If you have questions regarding a return or refund, please contact us through our Contact page or by email.
Thank you for choosing Dobe.